FAQs

Pricing depends on the size and condition of the property. For a personalized quote, reach out to us via our contact form or call us directly. Generally speaking, I price by the sqft. The exact rate is determined by the condition of the property. I am happy to work with anyone on a rate that is fair to us both. I will add - I am not the cheapest, I am the Best.

For online Booking, you can choose to be billed (Net30) or simply pay the quoted price at booking through this site. Paying upon booking will secure your service date. For those booking with me personally, I will send you this sites booking link or I can fill out your info myself while we are on the phone together and find you a satisfactory service date.

Yes. The online payment system uses Stripe, which is one of the world's largest online payment processors. No critical credit card information is stored on our servers and all communication is encrypted with an SSL certificate.

I accept all major credit cards as well as cash, CashApp, and PayPal . If these options do not suit your needs, I am happy to work with you. Please email or call. You can make your payment directly on this website by logging into your customer profile and navigating to 'Payments'. In the event that the service is not cooperating, please reach out to me via email or phone call.

In order to complete your client profile, yes. However, if you are not creating a Client Profile online., you simply need to fill out the quote form using the "Book Now" button. Simply book the appointment online and choose the "Pay Later" option. I will call you to confirm. We can discuss payment terms at that time. (e.g. upfront, Net30, 50/50, etc.) I want to work with you and will strive to accommodate your situation.

No cancellation fee will be charged if the Client decides to cancel the service.
If the service is cancelled while work is already being performed, you will be billed for the percentage portion of work completed plus $25.

You can book a service by calling, filling out the contact form on this website, or sending me an email. I'll get back to you promptly to discuss your needs and finalize the details.

While there is no required advanced notice, I try to stay busy and prefer to book days or weeks out. I recommend booking as soon as you know your move-out or move-in date. This helps me ensure availability and the best scheduling options for you.

I proudly serve Western North Carolina and surrounding areas. Contact me to confirm if your property is within our service range.

I choose to not work on holidays for a nice quality of life balance. In the event that you happen to need service on a holiday, contact me as soon as possible to see if I can make that happen for you.

No, you are not required to be present for your scheduled cleaning. You'll simply have to provide us with a copy of your house key, security or gate codes, the date of service and the address. Keys will be returned promptly and security or gate codes will never be recorded outside of our email correspondence.

Yes, I absolutely do! I are proud of the quality of the work that I deliver and I'm certain that you'll be happy with it. If you feel that my work has been completed in an unsatisfactory manner, contact me as soon as possible and I'll make it right.

If, after your scheduled cleaning, you notice that something has been damaged and you suspect that I may be at fault, please contact me as soon as possible. I am careful to document the property before and after service to minimize these issues.

No, all cleaning supplies that are required to clean your property will be provided by me. I use only safe, biodegradable, allergen free products.

While I specialize in move-in and move-out cleanings, I am happy to discuss ongoing or recurring cleaning arrangements based on your needs. I do not accept "maintenance" work in homes that are lived in. However, I do pride myself on cultivating repeat and long-lasting mutually beneficial partnerships with our clients.

While I focus on general and deep cleaning the home as a whole, deeply soiled carpets must be referred out to a trusted professional for carpet cleaning or other specialty services. However, I do tend to the carpet to the best of my ability. Let me know your needs and I will communicate any need if I discover it.

Yes, I am bonded and insured. In addition, I carry one million dollars of general liability insurance, which covers my service for such things as accidental damage, fire, and theft.

As the sole cleaner, I am drug and smoke free and have a clean and clear background. I don't even have a speeding ticket.

The house keys of my clients are safe guarded in multiple ways. On days when your house is not to be cleaned, if already given, your key will be locked up. On days when your house is scheduled to be cleaned, I alone will have sole access and keep your property secure and free of unwanted visitors to the best of my ability.